Rafael Azevedo

Problem Solver, Gopher, Monitoring Enthusiast

Rafael B. Azevedo

Website: rafaelazevedo.me
E-mail: mail@rafaelazevedo.me

Work Experience

Senior Software Engineer: Staples Inc (December 2016 – Present)
  • Currently working with the Tools and engineering team and the Site Reliability Engineering teams to reduce costs of our current monitoring solutions.
  • Involved in various projects developing strategies and tooling to migrate the currently legacy systems to a new enterprise monitoring solution.
Senior Technical Analyst: Staples Inc (January 2016 – December 2016)
  • Worked with a small team to provide support and to improve the legacy monitoring.
  • This role involved working on a project designing a new monitoring solution for the enterprise using open source software written in Go
  • I wrote web services in Go to automate legacy monitoring workflows such as putting monitored systems into outage mode during maintenance periods
Technical Analyst: Staples Inc (September 2014 – January 2016)
  • Implemented, maintained, and supported monitoring solutions across the enterprise for various OSes (redhat, windows server, hpux, aix, and solaris) and technologies.
  • Worked on scaling our environment to support 10,000+ systems that are currently deployed through our internal cloud, but with the ability to scale with future deployments.
  • Lead Project that automated our service request process to reduce implementation time and reduce the amount of human interaction necessary in the process.
  • Worked as part of an effort to facilitate a datacenter migration from Marlboro, MA to Boulder, CO.
  • Wrote small process monitoring solution in Perl, The solution includes option to put the server in maintenance for a particular process in order to avoid alerting while work is being done. This allowed the rest of the server to continue to be monitored without interruption
Junior Systems Administrator: TeamLogic It (May 2013 – September 2014)
  • Provided one to one consultation with small business owners about IT needs
  • Troubleshot and resolved issues with users across a variety of software
  • Implemented networking and server solutions for small businesses
  • Implemented backup and recovery solutions
IT Consultant: Office of Information Technology, University of Massachusetts Amherst (January 2010 – May 2013)
  • Diagnosed and repaired software and hardware issues in student, faculty, and university owned computers
  • Worked with clients to ensure that they understood their options and were satisfied with their results
  • Trained new staff on office procedures and computer repair
  • Instructed clients on use of supported software

Skills and Proficiencies

API Development, Bash, Confluence, Dynatrace, Git, Go, HP Operations Manager, JSON, Microservices, Network Monitoring Tools, ServiceNow, SiteScope, System Monitoring, Tealeaf, Linux, OS X, Windows

Activities/Community Service

  • Built custom keyboard from scratch using microcontrollers
  • Wrote a personal website in Go using Hugo with its own domain and email services
  • Frequent Monthly meetup in the go programming language in Cambridge
  • Worked with local religious establishments to coordinate Brazilian community events such as a yearly health drive and meet and greets with local elected officials
  • Completed basic legal paperwork for Peabody’s Brazilian community in conjunction with the Brazilian Consulate in Boston.
  • Built custom computers


English, Portugues


University of Massachusetts Amherst
Bachelor of Arts in Sociology (May 2013)
Criminal Justice